Contact
Write to support@obiklip.com. It is read by the people who build Obiklip.
Before you write
Most of what goes wrong has a short answer in Troubleshooting - an export that stops, a link that will not fetch, a balance that shows as unavailable. It is worth a minute before an email.
What to tell us
Whatever you have is better than nothing, but a report gets a real answer faster with:
| Your version | The number in About Obiklip, for example 2.0.0. |
|---|---|
| Your system | macOS or Windows, and which version of it. |
| What you did | The step you were on when it went wrong, and what you expected instead. |
| The recording | Roughly how long it is and where it came from. Please do not send us the video itself - we will ask if we ever need it. |
| The exact message | If Obiklip showed one, the words it used, or a screenshot of it. |
Billing
Same address. Tell us the date of the payment and the address you signed in with; that is enough to find it.
Ideas
If Obiklip nearly does what you need but stops short, that is worth writing about too. A specific description of the work you were trying to finish is more useful to us than a feature name.